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Audits | Ryman Healthcare


Nationwide Auditing of Retirement Village Aquatic Facilities


Aquatics Facilities Auditing, Review Procedures, Staff Training and Asset Management

What Was Done

Watershed were engaged initially to provide specialist knowledge and understanding to Ryman Healthcare’s Retirement Village aquatic facilities across New Zealand. We were brought on board to review each sites procedures which then led to producing operations manuals. Following this, staff training manuals were provided and staff formally trained on how to follow the new procedures and efficiently operate their pool and spa.

Included with this service, we provide operational phone and email support to Village staff as and when they require it.

Facilities are also audited on a regular basis to ensure that standards, both internal and NZS are met and staff are educated, informed and supported.

Our Audits focus on supplying valuable information to the Healthcare Organisations on the condition of the assets and the operational performance of facility staff.


Key outcomes include:

  • Improved knowledge base at each Village.
  • Standardisation across all of Ryman’s’ Villages.
  • Significant cost savings at an operational level.
  • Improvements in water quality and facility conditions.