Facility Asset and Operational Audits
Watershed was initially engaged to provide advice on a number of maintenance contracts, catalogue assets and initial operational audit. These three strands were combined into one body of work as they are all connected in some way.
For example, to understand the maintenance requirements of a specific item we need to firstly determine its current condition and how it is operated.
The initial audit provided a benchmark to monitor improvement (or deterioration) of customer experience, plant management and adherence to operational procedures.
Our audit programme provided valuable information to TCAL on the performance of their operations and with an independent third party perspective, created a platform for dialogue that led to improved service delivery.